Privacy policy

Livexa builds websites and runs the marketing behind them for clinics, local service businesses, and small businesses in India. Livexa is run by Dr. Akshat Patel. He determines why and how personal data is processed, which makes Livexa the Data Fiduciary under Indian law.

You are the Data Principal: the person the data is about. If you write on behalf of a clinic or business, we treat the personal data of the people named in that message (name, phone, email) under this policy.

Website: https://livexaworks.com. Email: hello@livexaworks.com. Phone and WhatsApp: 9327643980.

This policy applies when you visit this website, use a Lab tool, send an enquiry, or become a client.

• This website, including the contact page, The Lab, and related pages
• WhatsApp, email, phone, and the contact form (the form opens an email draft to hello@livexaworks.com)
• Free tools in The Lab: QRLab, Namezy, and the Chrome extensions we publish
• Personal data we hold while delivering websites, visibility, or content work

It does not cover websites we build for clients once those sites are on their own hosting and under their control. Those businesses are responsible for their own notices to their customers.

It also does not cover other companies you reach through this site, such as WhatsApp, Google, or a social network. Their policies apply to what they collect.

We collect only what we need for the purpose at hand. We do not buy lists. We do not scrape your contacts.

• Directly from you, when you message, email, call, or fill the contact form
• From the person at your clinic or business who is authorised to brief us
• From platforms you grant us access to for paid work (for example a Google Business Profile or a social account)
• Automatically, through ordinary hosting and security logs described above

The contact form builds an email to hello@livexaworks.com with the name, business, and need you typed, then opens your mail app. We receive that enquiry in email so we can search it later. WhatsApp remains the faster path when you prefer it.

Under the Digital Personal Data Protection Act, 2023, we process personal data only for a lawful purpose, and only where one of the following applies. India does not use a broad “legitimate interests” test. We map each use to consent or to a certain legitimate use listed in the Act.

Voluntary provision for a specified purpose

When you WhatsApp us, email, call, or send the contact form, you give us your details so we can reply, run the no-cost audit if you asked for it, and talk about the work. That is a certain legitimate use under section 7(a) of the Act. We use the data for that purpose. If you tell us to stop, we stop, except where the law still requires us to keep a record.

Consent

If we need to use your personal data for something beyond the reason you gave it, we will ask first. Consent will be free, specific, informed, and given by a clear action (for example a yes on WhatsApp or email). You can withdraw it as easily as you gave it, by writing to us. Withdrawal does not undo work already done lawfully before you withdrew.

Legal obligation

We may keep or disclose personal data when Indian law requires it: tax records, a court order, a lawful request from the State, or similar. That is a certain legitimate use under section 7 of the Act.

We do not sell personal data. We do not use it for unrelated marketing lists. We do not run behavioural ads on this site.

We use personal data to:

• Reply to enquiries and run the no-cost 15 minute audit you asked for
• Agree scope, price, and timelines, then deliver the work
• Send project notes, drafts, and the monthly note on what shipped, where that is part of the work
• Invoice, keep accounts, and meet tax and legal duties
• Improve this website and The Lab, using only what we actually see in hosting logs and in feedback you send
• Protect the site and our work from abuse, fraud, or security incidents

We do not sell, rent, or trade personal data. We share it only when needed for the purpose you came for, or when the law requires it.

WhatsApp (Meta)

Most enquiries arrive on WhatsApp. Meta provides that service. What you send there is also subject to WhatsApp’s terms and privacy policy.

Email and phone carriers

Mail to hello@livexaworks.com or akshat@livexaworks.com, and calls to 9327643980, travels on those providers’ networks.

Hosting

This website is hosted as static files on Cloudflare. Cloudflare may process request logs to deliver and secure the site.

Tools used for paid work

If you hire us, we may use ordinary project tools (for example domain registrars, hosting you choose, Google, Meta, Shopify, or similar) in your name or with access you grant. Those companies process data under their own terms. We will say which tools a project needs before we start.

The law

We may disclose data if required by Indian law, a court, or a lawful government request.

Akshat handles Livexa work himself. There is no separate internal team with access. If we ever use a Data Processor (someone who processes personal data on our behalf), it will be under a valid contract, as the Act requires.

We do not set advertising cookies. We do not set analytics cookies. We do not use pixels to follow you around the web.

The site may use only what is needed for it to load and stay secure (for example a cookie set by the host or browser for delivery). You can block cookies in your browser. The pages should still read.

Third-party pages you open from here (WhatsApp, Chrome Web Store, social profiles) may set their own cookies. That is their doing, not ours.

Lab tools are built to stay on your device where we can manage it.

QRLab

QR codes are generated and scanned in your browser. We do not store the content you type, the images you upload, or the codes you make.

Namezy

Username checks use public platform rules and, where we look up a domain, public DNS and WHOIS. We do not store your searches. Confirm a name on the platform or registrar before you buy it.

WAmpire and AKSAI (Chrome extensions)

These run locally in your browser. We do not operate a backend for them and we do not collect the content you see in WhatsApp Web or the prompts you refine. Google’s Chrome Web Store has its own terms for install and updates.

If you email us feedback about a tool, that message is an enquiry and is handled like any other message under this policy.

We keep personal data only as long as the purpose needs it, or as long as the law requires. Then we delete it, or we ask any processor we used to delete it.

• Enquiries that do not become work: until you ask us to delete them, or until it is reasonable to assume you no longer need a reply, whichever is earlier
• Client work: for the life of the project and for a period after, so we can support what we shipped, keep accounts, and meet tax law
• Hosting logs: as retained by Cloudflare for security and delivery, which we do not control day to day
• Legal holds: if a dispute, claim, or legal duty requires us to keep a record, we keep it until that duty ends

You can ask us to erase your data. We will, unless keeping it is still required to finish the purpose you asked for, or to comply with law.

We take reasonable security safeguards to prevent a personal data breach: limited access, careful handling of client logins you grant, and ordinary technical measures on the systems we use. No method of sending or storing data is perfect. If a personal data breach happens that Indian law requires us to report, we will notify the Data Protection Board of India and affected people in the form the rules require.

If we hold your personal data, you can ask us to:

• Give you a summary of what we process, the purpose, and who we have shared it with
• Correct, complete, or update it
• Erase it, unless the law or the original purpose still requires us to keep it
• Withdraw consent, where consent was the basis
• Tell us to stop using data you volunteered, where that was the basis
• Nominate someone to exercise these rights if you die or cannot act

Send the request to hello@livexaworks.com with enough detail for us to find your records (name, phone, and the clinic or business helps). We do not charge a fee for a reasonable request.

We may need to confirm it is you before we act. If we cannot fulfil a request, we will say why.

This website and our services are for clinic owners and business owners, not for children. We do not knowingly collect personal data from anyone under 18. We do not track children, monitor their behaviour, or aim ads at them. If you believe a child has sent us personal data, write to us and we will delete it.

Livexa is based in India. Some processors we rely on (Cloudflare, WhatsApp, email, and similar) may handle data on servers outside India. We only use them as needed to run this site and to reply to you or deliver work. We will follow Indian law on cross-border transfers, including any country restrictions the Central Government notifies.

We will update this page when our practices or the law change. The date at the top is the latest version. Material changes will be reflected here. Continued use of the site after an update means you have read the new version. For clients in active work, we will also send a note if the change affects how we handle their data.

If you have a complaint about how we handle personal data, write to hello@livexaworks.com with the subject “Privacy grievance”. Dr. Akshat Patel handles these. We will respond within a reasonable period, not exceeding 90 days from the date we receive it.

If you are not satisfied after that, you may take the matter to the Data Protection Board of India, once you have used this grievance process.